Governments around the world are working to improve citizen awareness of public sector services and meet citizen expectations for seamless interactions, transparent processes, and accessible services and information. Saudi Arabia is one of the few government agencies that have managed to deliver an exceptional citizen experience.
Saudi Arabia is continuously redesigning, personalizing, and optimizing customer journeys, providing unified digital services, and effectively utilizing the leading VOC technology have taken them ahead. However, recent global survey also revealed that governments have considerable work left to do. Only 20% of public sector transformations succeed in meeting their goals, compared to the cross-industry private sector average of 30%.
According to a recent survey by Accenture 85% of citizens expect the same or higher standard of quality from government services as they do from commercial organisations. At this years, Citizen Transformation Summit understand, explore and delve into rising need for better citizen experience and learn from the pioneers in the government sector through their success stories. Meet some of the Top leaders, Digital Transformation experts, Smart City professionals who are leading Saudi Arabia to be one of the world fastest and smartest growing economies in the world.
Here’s a summary of what to expect in the 2023 Citizen Transformation Summit. Come be part the GCC’s Most exclusive Event highlighting the Importance of Transforming Citizen Experience
Understand the key trends shaping the future experiences of citizens
Sharing the roadmap for building the WOW citizen experience
Embedding the Civic Experience on the Leadership Agenda
Most Important Technology Innovation Program to Meet Citizens’ Needs
Continuous improvement through citizen feedback
A Citizen-Centric Approach to Smart Cities
Esu Eshan
Sr Customer Strategy and Operations Manager - APAC
Uber
Mark Smith
Senior Director, Customer Relationship Management
Concentrix
Maria Gaitanidou
Chief Product, Operations and CX Officer
Union Digital Bank
Maria Virginia del Rosario
Director for Customer Experience
CEMEX Holdings
Mary Jane Valero
Senior Vice President - Head of Human Resources (HR) and Customer Experience (CX)
National eLearning Center
Mona Cayanan
Head of Customer Experience
EMAPTA
Warren Ilustre
Vice President Customer Experience
East West Banking Corporation
Cynthia G.
Head of Customer Experience
Sante International
SESSIONS
At #CZTSummit we bring a fresh perspective on Citizen Experience and Smart Cities. Our speakers are some of the top minds in the governmental and technology sector
NETWORKING
Make connections with people who can help you push your Initiatives forward. Meet the top professionals, government representatives, transformation specialists, etc
SPONSORS
Get involved! Tell us your specific marketing needs and we’ll help you optimize your budget to make the biggest possible impact at CZTSummit Ask us about booths, meetings, branding, and more.
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Intimate, Effective and to the Point, Keep up the Great Work.
Business Development Director MEA, ZOHO
Well organized and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager, Freshworks
Quite an insightful session, I went home with a lot of positive information to apply in my work scope.
Digital Marketing Manager, Majid Al Futtaim Carrefour
Great Experience of going through Journey with thought leaders.
CX Head, Electrolux
Fantastic insights into the world of digital Transformation across different verticals. It was a good opportunity to meet so many people.
Head CX Middle East, Cars 24
Excellent Summit focussed on Digital Transformation.
VP CX, SBM Bank
